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Our Residents Let Us Know What Makes JCHE A Special Place to Live

Posted: January 17, 2018

As we prepare to expand affordable senior housing in Massachusetts, we wanted to find out directly from our residents what they value most about their JCHE communities. Their feedback about staff, services, programs, and our buildings will inform our work as we grow.

To get the ball rolling, we asked residents to take a survey. But we didn’t stop there. In the spirit of wanting to engage our residents in an in-depth conversation about what makes JCHE such a special place to live, we celebrated Resident Appreciation Week across our campuses, holding frank discussions with them about the many aspects of our communities.  

At Coleman House, for example, staff organized different events for each day of the week—including a wildly entertaining game of Jenga (the giant block-stacking game), and a performance by Magevet, an a cappella group from Yale University. The group, which sung in English, Hebrew, and Yiddish, was the perfect warm up for our subsequent information gathering.

After breaking into small discussion groups, residents placed stickers containing a JCHE benefit they valued on a painted tree (pictures below), with the most valuable benefit at the top. Popular choices included safety, transportation services, and—we’re humbled to report—friendly staff!

Activities like this took place across our campuses, and we left with a better understanding of the impact of our work.  We will be using residents’ valuable feedback to guide us as we shape our future projects.


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