James Humphries Turns Awareness Into Action
As front desk ambassador at the 2Life Brighton campus, James Humphries isn’t just answering the phone — he’s answering a call. That’s because he views every encounter with a resident as an opportunity to make a positive difference in their life.
Humphries came to 2Life Communities during the COVID-19 crisis in 2020, working as a “Helping Hand” to support residents during the quarantine. He later joined our staff full time and has emerged as a “go to” person when residents need something.
“James thinks beyond his day-to-day responsibilities and focuses on the care and coordination our residents need to lead fulfilling lives,” says Denise Hamilton, executive director of the Brighton campus.
Case in point: shoes. “James noticed that some of the residents were wearing shoes that were worn out,” Denise explains. “He took it upon himself to find a way to help.” Taking the initiative, Humphries reached out to see if there was a business that could help solve this problem. His entrepreneurial approach ultimately led to a meeting with Boston-based athletic shoe company New Balance, which agreed to donate dozens of pairs of shoes for residents. But Humphries isn’t done. He’s now expanding his efforts to address other unmet needs within 2Life and beyond.
Humphries explains that, as front desk ambassador, he’s often the first point of daily contact for residents, giving him a unique perspective on their needs. Turning that awareness into action is what sets him apart as a leader.
“The bond I have with residents means everything to me,” Humphries says. “I try to make sure all residents feel that they are being seen and heard."
